4ten Touch

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RMA POLICY for International

Lowest Total Cost of Ownership is the underlying objective of KIOSK’s Extended Warranty Plan options.
While KIOSK uses only the highest quality components, extended warranty is a reasonably priced option we encourage our customers to purchase. It provides an added level of field insurance, ensuring conservative parts stocking and the best service resolution times available.  
Standard One-Year Warranty
The standard one-year warranty is included with purchase and includes one year replacement / repair coverage on all parts and enclosure elements.  Warranty does not include spare parts stocking.
Replacement parts are subject to manufacturer lead times.
Repair policy with Return base
Faulty goods returned will be repaired or replaced depending on 4Tentouch’s policies. Where possible, 4Tentouch will replace the faulty goods in a prompt manner. However some goods cannot be replaced and will be sent back to the manufacture for repair or replacement under the manufacturer's warranty.
(Note that the process of return and replacement may take weeks. We advise our customers to purchase spares of any critical components, so that their kiosks can be serviced as soon as possible.